Technical Q and A


Q1. The bottom screen of the 3DS is particularly blurred on the laptop screen
Q2. “No Valid Data” error is shown when I connect the USB to the PC
Q3. “No Device” error is shown when I connect the USB to the PC
Q4. It works fine with 554i but not with 554p in the Transfer mode
Q5. My 3DS XL won’t charge through the USB port.
Q6. There is audible noise while capturing a game.
Q7. "No valid data" is displayed while a game is being captured.
Q8. The Viewer software does not capture audio

[Viewer software]

Q1. The bottom screen of the 3DS is particularly blurred on the laptop screen.
Please adjust values from Config > Calibration > Lower screen CLOCK: on the viewer software.

Q2. “No Valid Data” error is shown when I connect the USB to the PC.
Please unplug all other USB devices from your computer. Please connect directly to the PC without connecting through a USB hub or other device.
To capture a game on a PC, requires a lot of data transfer. So please use the USB only for the capture device. If the PC spec is insufficient, this will also happen.

Q3. “No Device” error is shown when I connect the USB to the PC.
This message is most likely shown if the spec of the PC is low. We recommend a PC supporting a dual-core processor on Windows Vista and above in order to run the viewer properly. Please note that Pentium XP or lower spec machines don't have enough power to capture and view games.

Q4. It works fine with 554i but not with 554p in the Transfer mode.
This message is most likely shown if the spec of the PC is low. We recommend a PC supporting a dual-core processor on Windows Vista and above in order to run the viewer properly. Please note that Pentium XP or lower spec machines don't have enough power to capture and view games.

Q5. My 3DS XL won’t charge through the USB port.
Windows power management won’t allow the 3DS XL to charge. You can get around this by connecting the 3DS XL to a self-powered USB hub to charge.

Q6. There is audible noise while capturing a game.
Please make sure that no other peripheral devices are connected to your PC, and shut down any unnecessary software. Please also check that capture resolution is 1:1 by setting "Dot by dot x 1" from the "Size adj" settings. If the noise is still present, a Ground Loop Isolator may correct the problem and is available for sale on the site: http://www.3dsvideocapture.com/product/35

Q7. "No valid data" is displayed while a game is being captured.
If "No valid data" is displayed but game capture still works, most likely either the PC or the connection between the console and the PC is overloaded. Please change the "Transfer Mode" to "Middle" or "Light," and see if the problem is resolved.

Q8. The Viewer software does not capture audio
If you use a 3DS/3DS XL capture kit, please check "Use the Digital Sound Output" (Config > Sound Settings) on the viewer software. If you use a PS Vita capture kit, audio output is not supported within the viewer software. Please connect the PS Vita and your PC with a stereo mini cable.

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